Highgates Estates ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.highgatesestates.co.uk (the "Website") or engage with our services.
1. Information We Collect
We may collect and process the following types of personal data:
1.1 Information You Provide to Us:
• Contact Information: Name, email address, phone number, and postal address.
• Property Information: Details of properties you own or are interested in.
• Financial Information: Bank account details, proof of funds, and credit information (if required for rental or purchase transactions).
• Communication Records: Any correspondence you send us, including emails and form submissions.
1.2 Information We Collect Automatically:
• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Details of your visits to our Website, including traffic data, location data, and other communication data.
1.3 Information from Third Parties:
• References: Information from credit reference agencies or other third parties for rental or purchase verification.
• Public Sources: Information available from publicly accessible registers.
2. How We Use Your Information
We use your personal data for the following purposes:
• To Provide Services: Facilitate property sales, lettings, and valuations.
• Customer Support: Respond to your inquiries and provide support.
• Marketing: Send promotional emails or newsletters (with your consent).
• Compliance: Fulfill legal obligations, including anti-money laundering and fraud prevention requirements.
• Improvement: Improve our Website, services, and user experience.
3. Legal Basis for Processing Your Information
We process your personal data based on:
• Consent: When you opt-in to receive marketing communications.
• Contractual Necessity: To perform a contract with you, such as a property transaction.
• Legal Obligations: To comply with applicable laws and regulations.
• Legitimate Interests: For business operations, including improving services and fraud prevention.
4. Sharing Your Information
We may share your personal data with:
• Service Providers: Third-party vendors who assist in providing our services (e.g., IT providers, marketing agencies).
• Legal Authorities: When required by law or for legal claims.
• Business Partners: Mortgage advisors, surveyors, or solicitors involved in your property transaction.
• With Your Consent: When you explicitly agree to data sharing.
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Typically:
• Transactional data: Retained for 7 years for legal and audit purposes.
• Marketing data: Retained until you opt out or withdraw consent.
6. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal limitations.
• Restriction: Request restriction of processing under certain circumstances.
• Data Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise these rights, contact us at info@highgatesestates.co.uk.
7. Cookies
We do not use cookies or any similar tracking technologies to collect information about your browsing behaviour, preferences, or activity on our Website. Please see our Cookie Policy for more information.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the security of your data transmitted to our Website.
9. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Highgates Estates
8 Oldwell Close, Sheffield, S17 4AW
Email: info@highgatesestates.co.uk
Phone: 0114 312 4994
